See what happens to session data, what the AI can and cannot do, and the controls that keep the therapist responsible.
Session processing configured in the EU · Intuita does not train on session content · Therapist stays in control
Session-data lifecycle
Intuita is a processing layer for the therapist, not the keeper of the clinical record. Here is the path from a conversation to a reviewed working copy.
The therapist can use a live session, upload an existing recording or choose a typed post-session recap without recording the conversation. Before recording, the controller must give the client the required information and establish the appropriate legal basis and permission.
Recorded audio is sent to an EU-configured transcription service.
The transcript is used to create notes, summaries and observations. Account identifiers are excluded from analysis requests.
Key AI-drafted surfaces display an AI disclosure and generated notes remain editable. The therapist checks accuracy, decides what belongs in the record and remains responsible for use.
The therapist can export an individual session report as PDF and instruct Intuita to correct or erase the clinical working copy. Accountability records are set out in our data processing agreement.
Core session content is transcribed and analyzed through EU-configured services and stored on EU-hosted infrastructure. Email data can be processed outside the EEA; our data processing agreement lists each sub-processor and its safeguard.
Intuita does not use session content to train its own models, and its processing providers are contractually bound not to train on it; our data processing agreement gives the exact scope.
Prefer not to record a conversation? Use the post-session recap. The therapist describes what came up and confirms the resulting session summary.
Clients exercise rights through the practitioner or clinic that controls the session data. Intuita acts on that controller's instruction — session-report PDF export, correction and erasure are in place.
Intuita is designed for documentation and continuity support. It does not diagnose, recommend treatment, score clinical risk or make care decisions. Where a feature provides supporting transcript evidence, the therapist can inspect it; not every generated field has a universal source link.
Key AI-drafted surfaces display an AI disclosure and generated notes preserve draft provenance.
Intuita is built to a register of rules, each recorded under its own reference.
Client data is not used to train AI models, and not for any unrelated purpose of ours.
Session content is visible only to the psychologist responsible for the client. Intuita does not train on it and does not use it for any other purpose.
Intuita never asks a provider to keep a transcript for reuse across requests. Only instruction text that contains no client data may be reused. Changing that needs a new risk assessment, not a config flag.
Transcription and analysis are deliberately configured for European processing, not the defaults these providers ship with.
Erasing a client removes the client, the sessions, everything derived from them, the audio and the analytics. Surviving audit records are anonymized and a receipt is written.
You get at least seven days' written notice before a new sub-processor handles client data, and we stay responsible for how it performs.
Transactional email carries identifiers and titles you wrote yourself, never transcript text, notes, summaries or engine output.
No. A therapist can type a post-session recap without recording the conversation. Before any recording, the controller must provide the required information and establish the appropriate legal basis and permission.
Intuita does not use session content to train its own models, and its processing providers are contractually bound not to train on it; our data processing agreement gives the exact scope.
Core session content is transcribed and analyzed through EU-configured services and stored on EU-hosted infrastructure. Email data can be processed outside the EEA.
Generated notes remain editable and key AI-drafted surfaces display an AI disclosure. The therapist must verify the content.
Yes, where the right applies. The client asks the practitioner or clinic, which acts as controller and instructs Intuita. Limited content-free accountability records can remain, and a shared couple record requires a separate request.
No. Intuita creates documentation aids. It does not diagnose, recommend treatment, score clinical risk or make decisions about care. The therapist retains clinical judgment and responsibility.
Privacy controls described openly
The full legal detail — sub-processors, rights — is set out in our data processing agreement.
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